Privacy Policy
Last updated: April 13, 2026
Introduction
HugMe ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HugMe mobile application and related services (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly when you create an account, including your name, email address, and any profile details you choose to share. When you interact with our AI companion, we collect the content of your conversations to provide a personalized experience. We also automatically collect device information such as your device type, operating system version, unique device identifiers, and usage data including session duration, feature interactions, and crash reports.
How We Use Your Information
We use your information to operate and improve the Service, personalize your experience with our AI companion, respond to your inquiries and provide customer support, send you important updates about the Service, analyze usage patterns to enhance functionality, and ensure the safety and security of our platform. We do not sell your personal information to third parties or use your conversations to train advertising models.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit and at rest, regular security audits, and strict access controls for our employees and contractors. While no method of transmission over the internet is completely secure, we strive to use commercially reasonable means to protect your data.
Your Rights
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict processing, and request portability of your data. To exercise any of these rights, please contact us at privacy@hugme.ai. We will respond to your request within 30 days.
Children's Privacy
The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy within the app and, where appropriate, by sending you a notification. Your continued use of the Service after such changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@hugme.ai.